Every order at PUNKXBOT is handcrafted with care. Here's everything you need to know about our delivery process.

1. Processing Time

Because each item is handmade, please allow 2–5 business days for:

1.Crafting & quality inspection

2.Careful packaging

3.Customs declaration

We'll send you a tracking number as soon as your order ships.

2. Estimated Delivery Time

Region    Estimated Delivery Time
Europe    5–15 business days
USA         5–15 business days
UK           5–15 business days
Other Countries    5–15 business days

Note: Delivery time may vary due to customs or local logistics delays.

3. Shipping Cost

------ Flat shipping fee: $5

------ Free shipping on U.S. Orders Over $50!

4. Tracking

Once your order ships, you’ll receive a tracking link via email. You can follow your order in real-time.

5. Lost or Delayed Packages

If your package is delayed beyond 20 business days, please contact us at punkxbot@outlook.com — we’ll investigate with the carrier and find a resolution.

6. Customs & Import Duties

Some countries may charge customs duties or VAT. These charges are the buyer’s responsibility.
We declare our packages honestly and aim to minimize unnecessary fees.

7. Shipping Regions

We currently ship to most countries worldwide. If your country is not listed at checkout, please contact us for options.

8. Contact Us

If you have any shipping concerns, just reach out:
📧 Email: punkxbot@outlook.com

We hope you love your PunkxBot piece — but if something isn’t right, we’re here to help.

1. Return Eligibility

You may request a return or exchange within 30 days of receiving your order if:

1. The item is unused and in original condition

2. The item is not a custom or final sale item

3. You provide your order number and proof of purchase

Returns that do not meet these conditions may be rejected.

2. How to Request a Return

Please email us at punkxbot@outlook.com with:

1. Your order number

2. Reason for return

3. (Optional) Photos of the item, if damaged or incorrect

Our team will respond within 48 hours to guide you through the process.

3. Refunds

1. Once your return is received and inspected, we will notify you via email.

2. Approved refunds will be processed within 3–5 business days via your original payment method.

3. Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong item, damaged on arrival).

4. Exchanges

Want a different product or color?
Let us know — we’ll happily help you exchange your item, subject to availability.

5. Defective or Damaged Items

We take quality seriously.
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We'll send a replacement or issue a full refund at no cost to you.

6. Late or Missing Refunds

If your refund hasn't appeared after 5 business days:

1. Check your bank or card provider again

2. Contact your payment platform (PayPal, credit card, etc.)

3. Still nothing? Email us at punkxbot@outlook.com — we’ll help.

7. Custom Orders

Custom or limited-run pieces may not be eligible for return unless damaged or defective.

8. Contact

📧 Email: punkxbot@outlook.com
We’re here to help — your satisfaction means everything to us.